---
title: "How to Contact Support"
description: "How to contact BINLookupAPI support, what to include in a request, and the response time for each plan."
section: "Support"
url: "https://binlookupapi.com/docs/support/contact/"
markdown_url: "https://binlookupapi.com/docs/support/contact.md"
---
# Contact support

## Chat in the dashboard

Sign in and select the chat icon. This is the fastest way to reach support.

## Email

Send an email to [support@binlookupapi.com](mailto:support@binlookupapi.com). You can also use the [contact form](/contact/) on this website.

## Response times

| Plan | Support level | Response time |
|------|---------------|---------------|
| Free tier, BLAPI-30KPM, BLAPI-150KPM | Email support | Within 1 business day. |
| BLAPI-500KPM | Priority support | Within 8 hours, including hours outside the business day. |

With priority support, the engineering team answers you directly. Plan details are on the [billing page](/docs/subscriptions/#plans).

## What to include

- The organisation name.
- The first characters of the API key. Do not send the full key.
- The BIN that you sent. Do not send a full card number.
- The time of the request, with the time zone.
- The full error response.

WARNING: Do not send a full API key or a full card number.

## Product updates

Product updates are on the [changelog](/changelog/).

## Related pages

- [Troubleshooting](/docs/support/troubleshooting/)
- [Billing](/docs/subscriptions/)
- [Quickstart](/docs/quickstart/)
- [API reference](/docs/api-reference/)