Contact support
Chat in the dashboard
Sign in and select the chat icon. This is the fastest way to reach support.
Send an email to support@binlookupapi.com. You can also use the contact form on this website.
Response times
| Plan | Support level | Response time |
|---|---|---|
| Free tier, BLAPI-30KPM, BLAPI-150KPM | Email support | Within 1 business day. |
| BLAPI-500KPM | Priority support | Within 8 hours, including hours outside the business day. |
With priority support, the engineering team answers you directly. Plan details are on the billing page.
What to include
- The organisation name.
- The first characters of the API key. Do not send the full key.
- The BIN that you sent. Do not send a full card number.
- The time of the request, with the time zone.
- The full error response.
WARNING: Do not send a full API key or a full card number.
Product updates
Product updates are on the changelog.